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How to use the Broadband Service Locator

The Broadband Service Locator is a free online tool to help you obtain a broadband service by providing you with contact details of commercial internet service providers (ISPs) that may offer a broadband service in your area.

If there are no commercial services available at a metro-comparable level, the Broadband Service Locator can also register you with the Australian Broadband Guarantee to receive a subsidised service. For more information about the Australian Broadband Guarantee visit Australian Broadband Guarantee—for consumers.

There are 3 steps required to complete your registration with the Australian Broadband Guarantee.

Step 1—provide your address

Please have your full address handy, including any numbers that correspond with your property (e.g. RSM, RMB or section/lot numbers). If you live on a rural property and are unsure of your address details, you can check your recent council rates notice or contact your local council.

Step 2—pinpoint your location

Using the mapping tool, you will be able to accurately pinpoint your premises.

Step 3—register your details

You will need to answer a few questions to complete your registration for the Australian Broadband Guarantee.

If you need any assistance to complete the Australian Broadband Guarantee registration, contact the Department of Broadband, Communications and the Digital Economy on freecall 1800 883 488 weekdays between 8.30 am and 5.00 pm (AEST) and a consumer support officer will be happy to assist you to complete this registration.

Users who are deaf or have a hearing or speech impairment

  • Please contact the Department through the National Relay Service:
  • TTY users phone 1800 555 677 then ask for 1800 883 488
  • Speak and Listen (speech-to-speech relay) users phone 1800 555 727 then ask for 1800 883 488
  • internet relay users connect to This link sends you off DBCDE's websitewww.relayservice.com.au and then ask for 1800 883 488

Go to the Broadband Service Locator.

  • Document ID: 60758 |
  • Last modified: 15 August 2008, 11:32am