Monitoring and reporting

Monitoring and reporting are important parts of the telecommunications policy framework. In an increasingly competitive market, performance data can assist consumers make informed choices about competing providers. Monitoring and reporting are used to check that industry is providing levels of service that meet reasonable community expectations and identifies the need for remedial action where this is not the case. Performance data plays an important role in identifying areas for strengthening or relaxing Government requirements.

The independent industry regulator, the Australian Communications and Media Authority has primary responsibility for monitoring and reporting on carrier and carriage service provider performance. This responsibility arises from its general functions under the Australian Communications Authority Act 1997 (section 6) and specific provisions of the Telecommunications Act 1997 (particularly section 105). The ACCC also reports annually on the development of competition in the industry, broadband availability and take-up and Telstra's compliance with price controls.

Australian Communications and Media Authority's Telecommunications Performance Report

Each year the ACMA publishes a Telecommunications Performance Report in accordance with section 105 of the Telecommunications Act 1997. The reports include detailed quantitative and qualitative performance data on the telecommunications industry, including Internet and broadband availability and usage. Past reports are available from the ACMA.

Australian Competition and Consumer Commission Broadband Snap Shot

In its quarterly report, Snap Shot of Broadband Deployment, the Australian Competition and Consumer Commission's (ACCC) reports on the take-up of broadband services throughout Australia. The report contains aggregated data on customer numbers by major classes of broadband technology. Reports are available from the ACCC.

• Document ID: 7396 |
• Last modified: 6 February 2008, 1:53pm