CDMA mobile network closure

On 15 April the Minister announced that Telstra's CDMA mobile network could be closed. Telstra closed the CDMA network on 28 April.

The Minister is satisfied that Telstra has addressed the problems identified in January 2008 and that the Next G network is providing equivalent or better coverage and retail services compared to the CDMA network.

Telstra provided the Minister with a report and supplementary information about the steps it had taken to rectify the identified problems.

If you have a Next G problem

Telstra operated a dedicated Next G hotline until 1 July 2008 to assist consumers experiencing handset or coverage problems. Consumers can now receive similar assistance by contacting Telstra’s regular complaints line on 125 111.

Customers who do not believe they have had their network switchover issues resolved through Telstra's hotline can contact the Department on freecall 1800 883 488.

If you are not satisfied with Telstra's response to your problem, you can also visit the Telecommunications Industry Ombudsman (TIO) or phone 1800 062 058. The TIO is an office of last resort that provides free and independent dispute resolution for complaints made by residential and small business consumers of telecommunications services.

• Document ID: 80700 |
• Last modified: 1 July 2008, 9:12am