TIO Logo

 

 Home

 About us

 Consumers

 Consumer
 advocates

 News

 Publications

 Useful links

 Contact us

 Site map

 Members of
 
scheme


Website search

Enter keyword

  Ombudsman: an official appointed to investigate individuals' complaints.
  Deirdre O'Donnell is the Telecommunications Industry Ombudsman.

Who we are
  The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers in Australia with unresolved complaints about their telephone or internet services.


The TIO's connect.resolve campaign

bullet point TIO Media release - PDF 66.53KB / 2 pages
bullet point Minister's media release about connect.resolve launch - link to Senator Conroy's website
bullet point Minister's speech at connect.resolve launch - link to Senator Conroy's website
bullet point Ombudsman's speech at connect.resolve launch - PDF 73.72KB / 3 pages
bullet point Campaign brochure - PDF 552.46KB / 2 large pages
bullet point Campaign website


Complaints
  Important question: have you tried to resolve your complaint directly with your provider? Please do this before you contact us.

Make a complaint

Quick links

FAQs & handy links
TIO position statements
Mobile premium services - the MPSI Scheme
Residential & Small Business Consumers
Consumer Advocates
TIO Members

Employment
bullet point Apply for role of Systemic Complaints Officer by 21 November 2008

News
bullet point

TIO 2008 Annual Report

bullet point
Join TIO mailing list
bullet point
Order TIO publications
bullet point
Foreign language factsheets

 

 

 

 



Read our Accessibility Statement and Privacy Policy © 2001 Telecommunications Industry Ombudsman Ltd