Reports

The Department of Communications, Information Technology and the Arts assists the Australian Government in the formulation of policy to improve telecommunications services for people with disabilities and implements programs to allow access to the standard telephone service.

This page provides details and summaries of reports the Department has commissioned on issues relating to telecommunications policy and program development associated with the National Relay Service (NRS), disability equipment and people with disabilities.

Assessment of Text Any-to-Any Connectivity Options

The Assessment of Text Any-to-Any Connectivity Options consultancy report assessed the technical feasibility and financial viability of a text server proposal developed by the then Australian Communications Industry Forum (ACIF, now Communications Alliance) to enable any-to-any text connectivity solutions for people who are deaf or have a hearing and/or speech impairment.

Review of the provision of telecommunications equipment to consumers with disabilities

The Review of the provision of telecommunications equipment to consumers with disabilities consultancy report examined information and data on the current arrangements for providing this equipment.

Report on Teletypewriter (TTY) Use in Australia (2005)

In September 2004, the Department of Communications, Information Technology and the Arts selected Eureka Strategic Research to undertake a study in the use of TTYs in Australia. This study involved a mail survey of residential TTY users as well as face-to-face interviews with deafblind TTY users and organisations with TTYs.

Summary of the Report on the Review and Analysis of Teletypewriter (TTY) Technology and Use in Australia

In May 2003, following a competitive tender process, the Department of Communications, Information Technology and the Arts (DCITA) contracted Network Strategies to undertake a review of TTY technology and use in Australia. The following summary of the consultant's report has been prepared by DCITA.

Summary of the Report on the Evaluation of the National Relay Service (2003)

In late 2002, following a competitive tender process, the Department of Communications, Information Technology and the Arts contracted the Allen Consulting Group (ACG) to undertake an evaluation of the National Relay Service (NRS). The evaluation involved consultation with NRS users and other stakeholders and an assessment of the performance of the current NRS provider, Australian Communication Exchange (ACE).

• Document ID: 3516 |
• Last modified: 6 February 2008, 12:18pm