Our vision

A better future for all Australians by the continued development of world–class Australian communications, information technology, cultural and sports sectors.

Our Goal

To contribute to the development of communications, media, information technology, cultural and sports sectors in Australia that are:

• vigorous and sustainable in a global environment;
• innovative, creative and support excellence;
• increasingly accessible to all Australians; and
• enhancing the efficiency and productivity of the Australian economy.

How we work

We are committed to the APS values and Code of Conduct and in pursuing our goal we will:

• apply the highest standards of professionalism, ethics, probity and accountability;
• provide a safe working environment;
• promote diversity, learning and development, communication and equity in employment;
• support our staff to achieve an effective work/life balance;
• value initiative, flexibility, innovation and creativity; and
• encourage the sharing of knowledge between staff.

Delivering outcomes

Advice to Ministers and Government

To support our vision, the Department is committed to providing high quality strategic advice and professional support to Ministers and the Australian Government on a wide range of policy areas. These include information and communications infrastructure access and development, content, media, cultural development, sport, and the arts.

Our consultative processes

We are committed to consulting broadly and in a timely manner when developing and implementing policy and programs.

Our service delivery

We are committed to providing effective and efficient programs and services and in ensuring that access to these programs and services is equitable and inclusive. In doing so, we will take into account the diverse backgrounds and needs of the Department’s clients.

Our regular clients include:

• grant recipients and applicants;
• Indigenous communities and organisations;
• arts practitioners and organisations
• sporting organisations;
• visitors to the cultural institutions that operate as part of the Department (Old Parliament House and the National Portrait Gallery);
• broadcasters, including public, commercial, subscription and community broadcasters, and narrowcasters;
• public collecting institutions;
• film agencies, investors and producers;
• hirers of artworks through Artbank;
• donors and valuers of cultural material;
• peak communications, media, information technology and arts and sport industry groups;
• telecommunications carriers and service providers;
• the research community;
• consumer groups;
• local government associations; and
• State and Federal Government departments and agencies.

Our Client Service Charter explains the range and standards of services that our clients can expect. It outlines their rights and responsibilities and provides and opportunity to provide feedback on our service, including the steps that they can take if our service standards are not met. A client satisfaction survey is conducted annually to evaluate our services to our clients and the outcomes are reported in our Annual Report.

Information on the Department and our Client Service Charter are on our website at www.dbcde.gov.au