Reception difficulties - Radio
The Australian Communications and Media Authority (ACMA) has responsibility for investigating interference to radio services from sources in the local environment. The ACMA will conduct on-site investigations of interference difficulties, when required. A charge may apply.
Additional information is available on the ACMA's Better TV & Radio: Interference investigation service web page
The Australian Broadcasting Corporation (ABC) and Special Broadcasting Service (SBS) are responsible for the provision of their own radio services, which includes responding to service reception issues raised by members of the public.
The ABC has established a Reception Advice Line to provide advice in relation to the reception of its radio and television services. Contact the Reception Advice Line on 1300 139 994 (for the cost of a local call), Monday to Friday, from 8.00 am to 7.00 pm AEST.
Reception information for both television and radio is available from the ABC's reception advice website.
SBS has also established similar procedures for handling reception inquiries. For advice on reception, call 1800 500 727 (free call), Monday to Friday, from 9.00 am to 5.00 pm AEST, and ask for SBS Transmission Services.
More advice on reception is available among the topics on the SBS transmissions web page.
Investigation into claims of radio interference at Hamersley WA
During July and August 2010, a consultant on behalf of the ACMA with the assistance of ACMA officers conducted field surveys at 60 locations in the Hamersley area to investigate concerns about interference to domestic electronic equipment.
That investigation found that most reports of interference were due to domestic arrangements, and that many problems have been resolved over time i.e. by converting from analog to digital television.
The survey report highlighted the following:
- Interference is attributed to other sources such as touch lamps interfering with AM radio reception
- Indications of faulty telephone cabling and corroded coaxial cabling causing loss of TV signals.
The ACMA’s report can be found on the ACMA’s website at: http://www.acma.gov.au/WEB/STANDARD/1001/pc=PC_410074
The Department recently produced a Fact Sheet about how householders in the Hamersley area may be able to reduce interference to domestic appliances, including radio and television sets.