Telephone services
Find information on Australian Government telephone regulations, services and programs.
- Voice telephone services
There are legislative and regulatory arrangements that include provisions to safeguard consumer interests in telecommunications services including connecting a fixed telephone service, repairing faults and appointment keeping, and priority assistance in medical emergencies.
- Pre-selection
Information on pre-selection for voice services, under which arrangements a consumer with a standard telephone service to choose a service provider, other than the provider that supplies local calls, for national long-distance calls, international calls and calls to mobile phones.
- Universal service policy in the National Broadband Network environment
In addition to the Telstra and NBN Co Agreements announced on 23 June 2011, the Australian Government has also reached an agreement with Telstra for the future provision of the Universal Service Obligation (USO) and other public interest services from July 2012.
- Mobile services
Links to Australian Government mobile telephone policy, regulations and initiatives for extending coverage in regional and remote areas.
- Do Not Call Register
Find information about the Do Not Call Register that was launched in May 2007. This is a direct response to community concerns about unsolicited telemarketing calls.
- Information for people with disability
Information on a range of industry obligations and consumer protections that provide people with a disability with access to the standard telephone service.
- Information for low income consumers
Support and information for low income consumers.
- Indigenous Communications Program
The Indigenous Communications Program is a $31 million initiative to help improve communications services in remote Indigenous communities which replaces and expands on the Backing Indigenous Ability telecommunications program.
- Unexpected high bills
Information on action by the Australian Government and the telecommunications industry to ensure telecommunications providers adhere to a code of practice regarding credit management.
- Telstra retail price controls
Telstra retail price controls webpage containing information in text form & also includes links to documents
- Telephone numbering
The Department provides advice to the Minister on legislative and policy issues relating to telephone numbering in Australia.
- Integrated Public Number Database (IPND)
Describes the Integrated Public Number Database (IPND) and outlines the protections which apply to personal information contained in the IPND.
- Integrated Public Number Database (IPND) review
The Australian Government is conducting a public review of the IPND and has released a discussion paper on the issues.
