Telephone services
Find information on Australian Government telephone regulations, services and programs.
- Voice telephone services
There are legislative and regulatory arrangements that include provisions to safeguard consumer interests in telecommunications services including connecting a fixed telephone service, repairing faults and appointment keeping, and priority assistance in medical emergencies.
- Mobile services
Links to Australian Government mobile telephone policy, regulations and initiatives for extending coverage in regional and remote areas.
- Do Not Call Register
Find information about the Do Not Call Register that was launched in May 2007. This is a direct response to community concerns about unsolicited telemarketing calls.
- Information for people with disability
Information on a range of industry obligations and consumer protections that provide people with a disability with access to the standard telephone service.
- Information for low income consumers
Support and information for low income consumers.
- Indigenous Communications Program
The Indigenous Communications Program is a $31 million initiative to help improve communications services in remote Indigenous communities which replaces and expands on the Backing Indigenous Ability telecommunications program.
- Unexpected high bills
Information on action by the Australian Government and the telecommunications industry to ensure telecommunications providers adhere to a code of practice regarding credit management.
- Telstra retail price controls
Telstra retail price controls – webpage containing information in text form & also includes links to documents
