Telephone services
Find information on Australian Government telephone regulations, services and programs.
- Voice telephone services
There are legislative and regulatory arrangements that include provisions to safeguard consumer interests in telecommunications services including connecting a fixed telephone service, repairing faults and appointment keeping, and priority assistance in medical emergencies.
- Do Not Call Register
Find information about the Do Not Call Register that was launched in May 2007. This is a direct response to community concerns about unsolicited telemarketing calls.
- Emerging voice services
Information on action by the Australian Government on the policy and regulatory framework relating to Voice over Internet Protocol (VOIP) services.
- Access for people with disability
Information on a range of industry obligations and consumer protections that provide people with a disability with access to the standard telephone service.
- Information for people with special needs
Support for people with needs that result from a disability, or manage a life-threatening medical condition on a low income, or live in rural and remote areas including remote Indigenous communities.
- Unexpected high bills
Information on action by the Australian Government and the telecommunications industry to ensure telecommunications providers adhere to a code of practice regarding credit management.
- Telephone sex services legislation
Information on measures to address community concerns about telephone sex services.
- Telstra retail price controls
Information on price caps applying to Telstra fixed-line services.
