Do Not Call Register Statutory Review submission

Publication name: Andrew McNamara

Key elements of the legislation

3.1.1 Are there ways that the opt out structure of the scheme could be improved?

Enforce an Opt-In system, meaning that you must give permission for someone to call you

3.2.1 Are there ways that express consent could be improved?

3.2.2 Are there ways that inferred consent could be improved?

3.3.1 Are there ways that the registration period could be improved?

3.4.1 Are the current exemptions appropriate and relevant?

3.5.1 Should 'research calls' be defined in the Act to clearly distinguish between calls with a commercial purpose and calls with a research purpose?

Operation of the Register

4.2.1 Is the registration process effective and easy to use?

4.2.2 Is the washing process effective and easy to use?

4.2.3 Are there ways to improve either of these processes?

4.3.1 Are there ways that the complaints handling process could be improved?

4.3.2 Are the penalties in the Act appropriate and a sufficient deterrent?

4.4.1 Do you have any comments on the education and awareness activities undertaken by the ACMA?

4.4.2 Is information on the Register easy to find and understand?

4.5.1 Should industry codes and standards apply to organisations outside of the telemarketing industry that are causing telemarketing calls to be made?

4.5.2 Should the process for making industry codes and standards be faster, more flexible and more responsive to community needs?

4.5.3 Should the Register scheme include additional rules requiring telemarketers to:

Keep records of their calls?

Keep internal do not call lists?

Limit the number and frequency of silent calls?

5.1.1 Do you have any other comments or concerns about the Register?

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Document ID: 122998 | Last modified: 11 December 2009, 11:54am