Fixed telephone services

One of the Departments roles is to give policy advice to the Minister on how fixed telephone services can be provided efficiently and fairly.

This page has information about Government telecommunications policies and regulations, publications and statistics.

There are links to information that can help you select a telephone supplier, or advise you about what to do if you are having problems with your telephone service.

Several Government organisations are involved in regulating the supply of fixed telephone services: industry technical regulator the Australian Communications and Media Authority; competition regulator the Australian Competition and Consumer Commission and the Telecommunications Industry Ombudsman.

The Government has recently announced some changes to the Customer Service Guarantee, a consumer safeguard for fixed telephone services. The Department of Communications, Information Technology and the Arts has released a discussion paper for consultation on the changes. To access the discussion paper click here (Word, 112.5 kb).

On this page you will find information about the policies and regulations put in place by the Government to achieve its objectives. There is also information and links to help in selecting a telephone supplier and advice about your rights and what steps you can take if you have problems with your telephone service. Information is provided on industry issues relating to fixed telephone services, and relevant publications and statistics.

• Document ID: 2370 |
• Last modified: 21 May 2009, 11:11am