Information for low income consumers
As part of its carrier licence conditions, the Australian Government requires Telstra to have a package of products and arrangements for low-income consumers. This package, called Access for Everyone, comprises initiatives that address the needs of a wide range of low-income consumers.
While the package contains measures specifically for holders of the Pensioner Concession Card and other cards, it is mostly a self-selecting package that allows access to all low-income consumers.
This package is endorsed by low-income consumer advocacy groups through the Low-income Measures Assessment Committee (LIMAC). Representatives on the Committee include the Australian Council of Social Services, the Smith Family, the Saint Vincent de Paul Society, the Salvation Army, Jobs Australia, Homelessness Australia, Anglicare Australia and the Council on the Ageing. Telstra is required to consult LIMAC on changes to the package.
For more information on Telstras Access for Everyone package, call Telstra on 13 22 00 or visit the company's Access for Everyone web page.