The Integrated Public Number Database
On 14 November 2011, the Minister announced a review of the IPND. Submissions to the IPND Review discussion paper have now closed. Public submissions are available
here.
The Integrated Public Number Database (IPND) is a centralised database of all Australian telephone numbers and associated subscriber details. The IPND is maintained by Telstra as the IPND Manager under Clause 10
Carrier License Conditions (Telstra Corporation Limited) Declaration 1997. Access to the IPND is governed by Part 13 of the
Telecommunications Act 1997 (the Act).
Under the arrangements, telephone companies (known as carriage service providers or CSPs) must provide accurate information about their subscribers to Telstra, as the IPND manager. The Australian Communications and Media Authority (ACMA) has a compliance monitoring and enforcement role in relation to the IPND.
Disclosure and use of IPND data is strictly regulated. Data users must register with the IPND Manager and IPND data can only be used for specific purposes.
IPND data underpins a range of services and activities, including:
- the Triple Zero emergency call service
- telephone-based emergency warning systems
- directory assistance and operator services
- the creation and maintenance of public number directories
- law enforcement and national security agency investigations
- location dependent carriage services
- research for electoral, social and public interest purposes.
Public number directory producers and researchers must also be separately authorised under the IPND Scheme to use IPND data. The IPND scheme is administered by the ACMA. More information about the IPND and the IPND Scheme is available at the
ACMA IPND web page.
The Communications Alliance, a telecommunications industry body, has developed two codes of practice on IPND data that deal with how CSPs supply, receive and format customer data for the IPND. More information about industry codes is available at the Communications Alliance website.


